ITPEC IP October 2025 Question 80
ITPEC IP October 2025 — Question 80 of 100
A = SCM, B = CRM, and C = POS — each technique directly matches the stated management objective.
SCM coordinates the supply chain from component procurement through production, distribution, and sales. CRM collects and uses customer information to strengthen relationships, planning, and promotion. POS records products, quantities, prices, and timing at the point of sale for replenishment and sales analysis.
Answer (a)
Why not others:
- (b) assigns POS to the entire supply chain and SCM to checkout data
- (c) swaps customer management with supply-chain coordination
- (d) assigns POS to customer preferences and CRM to transaction capture
Key rule: SCM manages product flow across organizations, CRM manages customer relationships, and POS captures each retail sale.
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