ITPEC IP April 2021 Question 83
ITPEC IP April 2021 — Question 83 of 100
The correct mapping is A = SCM, B = CRM, and C = POS. SCM coordinates processes from component procurement through manufacturing and sales. CRM collects and uses customer preferences and relationship information. POS records item, quantity, price, and other data at the moment of sale.
Answer (a)
Why not others:
- the other combinations assign at least one system to a purpose it does not serve
- POS does not coordinate the whole supply chain, and SCM is not the primary customer-preference tool
Key rule: Supply flow means SCM, customer relationships mean CRM, and transaction-at-sale data means POS.
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