ITPEC IP October 2018 Question 83
ITPEC IP October 2018 — Question 83 of 100
The correct mapping is A-SCM, B-CRM, and C-POS. Supply chain management coordinates the flow from component procurement through sales. Customer relationship management uses customer preferences and history for planning and promotion. A point-of-sale system captures product and quantity data when sales occur.
Answer (a)
Why not others:
- mappings that assign POS to the end-to-end supply chain confuse transaction capture with supply coordination
- mappings that assign SCM to customer preference analysis confuse supplier flow with customer relationships
- mappings that assign CRM to checkout data confuse relationship use with its point-of-sale source
Key rule: SCM manages supply flow, CRM manages customer relationships, and POS records sales transactions.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.