ITPEC IP April 2024 Question 83
ITPEC IP April 2024 — Question 83 of 100
Benchmarking measures an organization's products, services, or processes and compares them with superior performers. The comparison identifies performance gaps and the practices responsible for better results. The organization then adapts relevant lessons to set realistic improvement targets rather than merely copying another company.
Answer (d)
Why not others:
- (a) describes continuous improvement through the PDCA cycle
- (b) a benchmark is not merely one case study; benchmarking is the structured measurement and comparison process
- (c) unique skills and technologies that create competitive superiority are core competencies
Key rule: Benchmarking learns from best-in-class performance by comparing measurable results and underlying practices against one's own organization.
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