ITPEC IP October 2022 Question 83
ITPEC IP October 2022 — Question 83 of 100
Benchmarking measures an organization's products, services, or processes and compares them with superior performers. The comparison reveals performance gaps and best practices that can be adapted to establish improvement targets and raise competitiveness.
Answer (d)
Why not others:
- applying PDCA describes continual improvement
- a benchmark can be a comparison standard, but benchmarking is the full measurement-and-comparison activity
- unique skills that create competitive advantage are core competencies
Key rule: Benchmarking means learning through systematic comparison with best-in-class organizations or practices.
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