ITPEC IP April 2022 Question 60
ITPEC IP April 2022 — Question 60 of 100
Incident management aims to restore normal IT service as quickly as possible and minimize business impact. Its immediate concern is returning users to an acceptable service level, possibly through a workaround, rather than first discovering and removing the underlying cause.
Answer (c)
Why not others:
- (a) describes release and deployment management
- (b) describes change management
- (d) describes service configuration management and information about configuration items and their relationships
Key rule: Incident management restores service quickly; problem management investigates root causes, and change, release, and configuration practices control other parts of the service lifecycle.
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