ITPEC IP April 2022 Question 59

Topic: Service ManagementAlso asked in April 2019 and April 2024

Which of the following is an appropriate measure of facility management that maintains and protects facilities and equipment of information systems?

Explanation

Reviewing the fuel replenishment plan for the private power generator — facility management protects the physical environment the information system runs in.

Facility management covers the buildings and equipment that keep systems running: power supply (UPS, private generators), air conditioning, fire protection, physical access and cabling. A private generator supplies power during an outage only as long as its fuel lasts, so reviewing the refuelling plan keeps the required generation time available. That is a measure on the facility itself.

Answer (a)

Why not others:

  • •(b) — managing all the company's software centrally with asset management software is IT asset (software licence) management, not facilities
  • •(c) — a standard screen-saver setting against unauthorized use of PCs is an information security measure on the terminals
  • •(d) — firewall settings against unauthorized access are a network security measure

Key rule: Facility management is about the physical infrastructure (power, UPS and generators, air conditioning, fire and disaster protection, the data centre), not about software or logical security controls.

Service Management · AI-written, may contain errors

This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.