ITPEC IP October 2025 Question 60

Restoring the IT service immediately and keeping the business impact as small as possible — this is the purpose of incident management.

An incident is an unplanned interruption of an IT service or a drop in its quality. Incident management records and classifies it and restores normal service as quickly as possible, with a workaround if needed, so that the business suffers as little as possible. Finding and removing the root cause is left to problem management.

Answer (c)

Why not others:

• •(a) — moving new software used in the service into the production environment is release and deployment management
• •(b) — handling change requests through a controlled series of activities is change management
• •(d) — managing information on the items needed to provide the service and on their combinations is configuration management

Key rule: Incident management restores service, problem management removes causes, change management controls changes, release management deploys them, and configuration management records the items and their relationships.

Service Management · AI-written, may contain errors