ITPEC IP October 2025 Question 60
ITPEC IP October 2025 — Question 60 of 100
Incident management restores normal service as quickly as possible and minimizes business impact — rapid recovery is prioritized over finding the underlying cause.
An incident is an unplanned interruption or degradation of an IT service. The process records, categorizes, prioritizes, diagnoses, escalates, resolves, and closes incidents so users regain service promptly.
Answer (c)
Why not others:
- (a) migration of new software into production belongs to release and deployment management
- (b) handling change requests belongs to change management
- (d) maintaining information about service components and relationships belongs to configuration management
Key rule: Incident management restores service; problem management seeks root causes, change management controls modifications, and configuration management maintains component records.
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