ITPEC IP April 2022 Question 61
ITPEC IP April 2022 — Question 61 of 100
Monitoring and measuring delivered services and preparing a service report constitute the Check phase. Check compares actual service performance with SLA targets and other planned requirements, making deviations visible and providing evidence for review.
Answer (d)
Why not others:
- (a) providing the service under the SLA is Do
- (b) creating an improvement plan from reviewed results is Act
- (c) agreeing on quality targets and preparing the SLA is Plan
Key rule: In service-level PDCA, Plan establishes the SLA, Do delivers the service, Check measures and reports results, and Act implements improvements.
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