ITPEC IP October 2019 Question 60
ITPEC IP October 2019 — Question 60 of 100
Incident management restores normal IT service as quickly as possible and minimizes the adverse impact on business operations. Its immediate priority is service recovery, even when a temporary workaround is used; investigation and removal of the underlying cause can follow through problem management.
Answer (c)
Why not others:
- moving new software into production is release and deployment management
- controlling activities initiated by a change request is change management
- managing service components and their relationships is configuration management
Key rule: Incident management restores service quickly; problem management seeks and removes root causes.
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