ITPEC IP April 2020 Question 83
ITPEC IP April 2020 — Question 83 of 100
Documenting employees' experience and know-how, accumulating it, and reusing it throughout the organization is knowledge management. It converts expertise that may exist only in individuals' minds into organizational knowledge that supports daily work and future design.
Answer (d)
Why not others:
- ERP integrates enterprise resources and core business processes
- SFA supports and automates sales activities
- supply chain management coordinates flows among suppliers, production, and distribution
Key rule: Knowledge management captures, organizes, shares, and applies organizational knowledge to improve decisions and work.
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