ITPEC IP April 2024 Question 80
ITPEC IP April 2024 — Question 80 of 100
Documenting employees' experience and know-how, accumulating it, and reusing it throughout the organization is knowledge management. The practice turns individual tacit knowledge into shared organizational assets such as procedures, lessons learned, expert databases, and design guidance. Reuse improves daily work, problem solving, training, continuity, and innovation.
Answer (d)
Why not others:
- (a) ERP integrates enterprise resources and business processes through a common system
- (b) SFA supports sales-force activities such as opportunities and customer contacts
- (c) Supply chain management coordinates flows among suppliers, production, distribution, and customers
Key rule: Knowledge management captures, organizes, shares, and applies organizational knowledge so valuable know-how does not remain isolated in individuals.
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