ITPEC IP April 2024 Question 80
In Company X, the experience and know-how of employees who have managed drainage treatment in the facility over a long period of time is documented and accumulated, and the accumulated experience and know-how is utilized on daily drainage treatment activities and design of new processing equipment. Which of the following is appropriate as a concept of this example?
Explanation
Knowledge management — employees' experience and know-how are documented, accumulated and reused across the organization.
Knowledge held by individuals, often tacit and learned over years, is collected, recorded and shared so that the whole organization can reuse it to solve problems and create new value. Company X turns its veterans' drainage treatment know-how into documents and applies it to daily work and to designing new equipment.
Answer (d)
Why not others:
- •(a) ERP — integrates the core business resources (people, goods, money, information) into one system for efficient management
- •(b) SFA — sales force automation, IT support for sales activities such as customer visits and negotiations
- •(c) Supply chain management — optimizes the flow of goods from procurement through production and distribution to customers, across companies
Key rule: Knowledge management is about sharing and reusing what employees know; look for individual know-how being recorded and used by others.
Business Strategy Management · AI-written, may contain errors
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