ITPEC IP April 2022 Question 79
ITPEC IP April 2022 — Question 79 of 100
Documenting employees' experience and reusing the accumulated know-how is knowledge management. The organization converts valuable individual or tacit knowledge into shared organizational knowledge, stores it, makes it discoverable, and applies it to routine work and future equipment design.
Answer (d)
Why not others:
- ERP integrates enterprise resources and core business processes
- SFA supports and automates sales activities
- supply chain management coordinates flows among suppliers, production, distribution, and customers
Key rule: Knowledge management captures, organizes, shares, and reuses expertise so it remains an organizational asset rather than only personal know-how.
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