ITPEC IP October 2020 Question 78
ITPEC IP October 2020 — Question 78 of 100
Putting multiple customers' addresses in CC is inappropriate because every recipient can see the others' personal email addresses. When recipients should not know one another's addresses, separate messages or BCC should be used according to organizational policy and the communication purpose.
Answer (a)
Why not others:
- sending individual messages avoids exposing recipients to one another
- addresses already distributed to all association members are being used for the stated association communication
- BCC conceals selected members' addresses from other recipients
Key rule: Treat email addresses as personal information and avoid revealing them to unrelated recipients through To or CC.
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