ITPEC IP April 2022 Question 77
Which of the following examples of the sending of e-mail is inappropriate from the standpoint of the protection of personal information?
Explanation
Putting several customers' addresses in the CC field — every recipient sees every other customer's e-mail address, which discloses personal information.
An e-mail address that identifies a person is personal information. Addresses in To and CC are shown to all recipients, so sending one message to customers who do not know each other with their addresses in CC leaks each customer's address to the others without consent. The response should go in separate messages or with the addresses in BCC.
Answer (a)
Why not others:
- •(b) — one message per customer shows no one else's address
- •(c) — the addresses come from a directory already distributed to all members, so the recipients already have them; nothing new is disclosed
- •(d) — addresses in BCC are hidden from the other recipients
Key rule: When recipients do not already know each other's addresses, use BCC or separate messages; To and CC show every address to everyone.
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