ITPEC IP April 2024 Question 76
ITPEC IP April 2024 — Question 76 of 100
Putting unrelated customers' addresses in Cc is inappropriate because every recipient can see the other customers' personal e-mail addresses. An address is personal information when it can identify or contact an individual. A bulk reply should use individual messages or Bcc where appropriate, following the stated purpose and organizational policy.
Answer (a)
Why the others are appropriate:
- (b) individual messages prevent customers from seeing one another's details
- (c) the directory is already distributed among all association members for association communication, so the described use stays within that shared context
- (d) Bcc hides selected members' addresses from the other recipients
Key rule: To avoid unintended disclosure in a group mailing, never place private recipient addresses together in To or Cc; use Bcc or separate messages.
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