ITPEC IP April 2019 Question 72
ITPEC IP April 2019 — Question 72 of 100
Measuring and evaluating operational execution against KPI values is the Check phase. The organization compares actual performance with targets to identify gaps, trends, and issues that should guide subsequent corrective or improvement actions.
Answer (c)
Why not others:
- Plan establishes objectives, KPIs, and the method of operation
- Do executes the planned activities
- Act applies improvements based on the evaluation
Key rule: PDCA uses indicators during Check to evaluate results; Act then responds to what the evaluation revealed.
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