ITPEC IP April 2019 Question 73
From the viewpoint of consideration for recipients of e-mail, which of the following is the most appropriate example of e-mail transmission?
Explanation
Informing limited customers of the event URL using Bcc — Bcc keeps each recipient's address hidden from the others.
Addresses in the To and Cc fields are shown to every recipient. When one message goes to several people who do not know each other, putting them in Bcc lets each receive it without seeing, and so without leaking, the other customers' e-mail addresses, which are personal information. Sending a URL rather than a large file also keeps the message light.
Answer (d)
Why not others:
- •(a) — 100 member addresses in the To field are disclosed to all 100 recipients
- •(b) — a large uncompressed attachment burdens the recipient's mailbox and connection; compress it or send a link instead
- •(c) — putting other customers in Cc reveals their addresses, and one customer's inquiry, to people it does not concern
Key rule: To and Cc addresses are visible to all recipients and Bcc addresses are hidden, so use Bcc for mail to many people who do not know each other, and keep attachments small.
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