ITPEC IP April 2026 Question 83
ITPEC IP April 2026 — Question 83 of 100
People's perceptions and responses arising from anticipated or actual use — this is user experience.
UX covers the whole experience, including emotions, expectations, usefulness, trust, satisfaction, context, and what happens before, during, and after interaction.
Answer (d)
Why not others: (a) describes accessibility or universal design; (b) describes customer relationship management; (c) describes usability, the effectiveness and efficiency of use under specified conditions, which is one contributor to UX.
Key rule: Usability focuses on performing tasks; UX is broader and includes the user's subjective experience and response.
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