ITPEC IP October 2024 Question 81
ITPEC IP October 2024 — Question 81 of 100
User experience is the set of a person's perceptions, feelings, and responses resulting from using or anticipating the use of a product, system, or service. UX includes more than task efficiency: it can involve usefulness, ease, trust, emotion, aesthetics, expectations, and the surrounding context before, during, and after interaction.
Answer (d)
Why not others:
- (a) describes accessibility or universal-design considerations
- (b) describes customer relationship management using customer data and contact channels
- (c) describes usability, the extent to which specified users can achieve goals effectively, efficiently, and satisfactorily in a context
Key rule: Usability is an important part of UX, but UX is broader and includes the user's complete subjective experience and responses.
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