ITPEC IP October 2024 Question 81
Which of the following is the most appropriate explanation of user experience (UX)?
Explanation
People's feelings and responses gained through using a product, system or service — the question asks which description defines user experience (UX).
UX covers the user's whole subjective experience: what they perceive and feel, and how they respond, before, during and after using a product, system or service. It includes usefulness, ease, trust, emotion and aesthetics, not only how efficiently a task gets done. Usability is one part of UX, not the whole of it.
Answer (d)
Why not others:
- •(a) — designing so that as many people as possible, including elderly and disabled people, can use a product is universal design and accessibility
- •(b) — identifying customers through data analysis and deepening relationships via call centers and the Internet is CRM
- •(c) — the capability that lets a user work efficiently under specified conditions is usability, a narrower quality characteristic of the product itself
Key rule: Usability measures how efficiently a product can be used; UX is the broader set of feelings and responses the user takes away from using it.
Human Interface · AI-written, may contain errors
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