ITPEC IP October 2021 Question 84
ITPEC IP October 2021 — Question 84 of 100
User experience is the set of perceptions, feelings, and responses arising from a person's use or anticipated use of a product, system, or service. It includes usefulness, emotion, satisfaction, context, and the complete interaction journey.
Answer (d)
Why not others:
- designing for the widest population describes universal design
- analyzing customer data to deepen relationships describes CRM
- efficient use under specified conditions describes usability, which is one contributor to the broader user experience
Key rule: Usability concerns effective and efficient use; UX encompasses the person's entire subjective experience before, during, and after use.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.