ITPEC IP October 2025 Question 59

Topic: Service ManagementAlso asked in October 2020

Which of the following is the appropriate activity for planning and implementing the points described below in order to maintain the project room and equipment used for system development?

 A chamber to ensure confidentiality of test data is set up within a project room, and the entrance and exit are controlled. The server that is set up for testing is connected to an uninterruptible power supply in order to prevent data loss due to a power outage.

Explanation

Facilities management — a controlled room for test data and a UPS for the test server both protect the physical environment the system work depends on.

Facilities management keeps buildings, rooms and supporting equipment in a state where information systems can be developed and run safely: entrance and exit control, locked areas for confidential material, uninterruptible power supplies and generators, air conditioning, fire and earthquake protection. Both measures in the question, controlling who enters the chamber and keeping the server powered through an outage, are of this kind.

Answer (d)

Why not others:

  • •(a) Asset management — keeps track of what hardware, software and licences the organization owns, where they are and their status; it does not secure rooms or power
  • •(b) Environment management system — manages the organization's impact on the natural environment (ISO 14001), such as energy use and waste, not the working environment of a project room
  • •(c) Quality management system — organizes processes to meet and improve product and service quality (ISO 9001)

Key rule: Physical protection of the IT environment, from access control to UPS, generators and air conditioning, is facilities management; "environment" in an environmental management system means the natural environment.

Service Management · AI-written, may contain errors

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