ITPEC IP October 2022 Question 59
ITPEC IP October 2022 — Question 59 of 100
Problem management investigates and removes the underlying causes of incidents and prevents recurrence. It performs root-cause analysis, records known errors, develops workarounds, and initiates permanent fixes through controlled changes.
Answer (c)
Why not others:
- incident management restores service quickly
- change management assesses and controls modifications
- release and deployment management moves approved changes into environments
Key rule: Incident management treats the interruption; problem management addresses why it happened.
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