ITPEC IP October 2022 Question 58
ITPEC IP October 2022 — Question 58 of 100
IT service management improves the effectiveness of IT operations and the quality of delivered services. It organizes practices such as incident, problem, change, availability, capacity, service-level, and configuration management around customer and business outcomes.
Answer (b)
Why not others:
- technical strategy management guides technology direction
- project scope management controls included project work
- project time management plans and controls a temporary project's schedule
Key rule: Service management governs ongoing delivery and improvement of IT services, unlike project disciplines that manage temporary development work.
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