ITPEC IP October 2020 Question 62
ITPEC IP October 2020 — Question 62 of 100
Problem management identifies and resolves the root causes of incidents and seeks to prevent recurrence. It analyzes patterns, records known errors and workarounds, and initiates permanent corrections that reduce the future incident count and impact.
Answer (c)
Why not others:
- incident management restores normal service as quickly as possible
- change management assesses and controls modifications
- release management plans and deploys authorized service components
Key rule: Incident management treats the immediate interruption; problem management investigates and removes the underlying cause.
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