ITPEC IP October 2022 Question 60

Source exam: ITPEC IP October 2022Topic: Service Management

ITPEC IP October 2022 — Question 60 of 100

Monitoring failure occurrence supports availability improvement by revealing outages, trends, and unreliable components. The provider can measure frequency and duration, identify recurring failure patterns, and prioritize preventive or corrective action to reduce downtime.

Answer (b)

Why not others:
- response-time measurement focuses mainly on performance

- configuration management records and controls system components but is not the direct availability-monitoring activity here

- program modification history is version or change documentation

Key rule: Availability improvement depends on observing failures and downtime, analyzing their causes, and acting to reduce recurrence and recovery time.

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