ITPEC IP October 2020 Question 59
ITPEC IP October 2020 — Question 59 of 100
The Check stage monitors and measures the delivered services and prepares a service report. Actual results are compared with SLA targets so performance, deviations, trends, and improvement needs can be evaluated.
Answer (d)
Why not others:
- providing services according to the SLA is Do
- preparing an improvement plan from reviewed results is Act
- agreeing service quality and preparing the SLA is Plan
Key rule: In service-level PDCA: Plan agrees targets, Do delivers, Check measures and reports, and Act improves.
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