ITPEC IP April 2025 Question 61
ITPEC IP April 2025 — Question 61 of 100
Monitor and measure the services and prepare a service report — these activities evaluate actual performance, so they belong to Check.
Service level management compares measured results with the targets in the SLA and reports whether the agreed service quality was achieved. This evidence is then reviewed and used to decide improvements in the next Act and Plan activities.
Answer (d)
Why not others:
- (a) is Do: provide and operate the service according to the SLA
- (b) is Act: prepare corrective and improvement measures from reviewed results
- (c) is Plan: agree targets and establish the SLA
Key rule: In service PDCA, Plan defines targets, Do delivers, Check measures and reports, and Act turns the findings into improvement.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.