ITPEC IP April 2020 Question 60
ITPEC IP April 2020 — Question 60 of 100
A measures reliability, B measures the service desk, and C measures data management. Average repair time is a reliability indicator; the period during which inquiries are accepted defines service-desk coverage; and backup-media retention is a data-management commitment.
Answer (c)
Why not others:
- inquiry reception does not measure system reliability or backup handling
- backup retention is unrelated to help-desk opening hours
- repair time is not a data-retention measure
Key rule: SLA metrics should be mapped to the service component they directly quantify: restoration, support access, or data protection.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.