ITPEC IP October 2022 Question 61
ITPEC IP October 2022 — Question 61 of 100
The correct mapping is A = reliability, B = service desk, and C = data management. The average recovery time after a failure measures how reliably the service is restored. Reception hours define when the service desk accepts inquiries. The retention period for backup media is a rule for managing stored data.
Answer (c)
Why not others:
- the other combinations assign at least one index to an unrelated SLA category
- inquiry reception is not a reliability or backup measure
- backup retention is not a service-desk measure
Key rule: Classify an SLA index by what it measures: recovery and uptime concern reliability, user contact concerns the service desk, and backup handling concerns data management.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.