ITPEC IP April 2020 Question 61

Source exam: ITPEC IP April 2020Topic: Service Management

ITPEC IP April 2020 — Question 61 of 100

Faults in a disaster-information system used for evacuation decisions require an urgent change. A failure could endanger human life and impair an important public service, matching the definition that demands immediate response.

Answer (c)

Why not others:
- a supplementary screen for a future launch can be handled before its planned date

- conference-system failures affecting many corporate users are severe but correspond to high priority

- bugs that can wait until next month's processing or release are not urgent

Key rule: Change priority is driven by impact and urgency; threats to life or critical public services receive the highest level.

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