ITPEC IP April 2020 Question 59
ITPEC IP April 2020 — Question 59 of 100
A chatbot provides an interactive automated response to a user's web query. It analyzes entered text, follows conversational logic or language models, and returns an immediate answer or guides the user to the next step.
Answer (b)
Why not others:
- recommendation proposes items based on preferences or behavior
- escalation transfers an issue to a higher support level or human specialist
- FAQs are a static list that users search or browse rather than an interactive response mechanism
Key rule: A chatbot automates two-way conversational support through natural-language input and generated responses.
AI-generated — may contain errors
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