ITPEC IP October 2019 Question 59
In order to provide an IT service, it is required to maintain and protect the resources such as the building and the facilities in a data center so that the resources are kept in an optimal status. Which of the following is an appropriate description of the maintenance and protection of the building and the facilities?
Explanation
Inspecting the backup power generator so that it can be used when needed — facility management keeps the physical environment of the data center in working order.
Facility management covers the buildings and equipment an IT service depends on: power supply (commercial power, UPS, private generators), air conditioning, fire protection and physical access control. Periodic inspection of the generator ensures that it really starts in a power failure, so the facilities stay in their optimal state.
Answer (b)
Why not others:
- •(a) — agreeing the service level for monitoring unauthorized access is service level management (an SLA), not maintenance of the building
- •(c) — planning and building a new building creates the facility; maintenance and protection look after one that is already in use
- •(d) — answering users' inquiries and giving a first resolution is the service desk
Key rule: Facility management keeps power, cooling, fire protection and physical security of the site working; service desk, SLA and incident work run the service itself.
Service Management · AI-written, may contain errors
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