ITPEC IP April 2026 Question 58
ITPEC IP April 2026 — Question 58 of 100
SLA — a Service Level Agreement records the service quality targets agreed between provider and customer.
An SLA can specify availability, response and recovery times, support hours, performance measures, reporting, and responsibilities, making service expectations measurable.
Answer (d)
Why not others: (a) ASP provides applications as a service; (b) ISP provides Internet connectivity; (c) RFP requests vendor proposals before selection and is not the operating service-level agreement.
Key rule: Use an SLA to define and measure promised service levels between customer and provider.
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