ITPEC IP April 2022 Question 58
ITPEC IP April 2022 — Question 58 of 100
An SLA records the agreed service quality level between a service provider and its customer. A Service Level Agreement defines measurable targets such as availability, response time, support hours, recovery time, responsibilities, reporting, and remedies, allowing both parties to evaluate service delivery consistently.
Answer (d)
Why not others:
- ASP is an application service provider
- ISP is an Internet service provider
- RFP is a request for proposal used to solicit vendor solutions and bids
Key rule: An SLA specifies measurable service commitments; an RFP requests an offer, while ASP and ISP describe provider types.
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