ITPEC IP October 2025 Question 58
ITPEC IP October 2025 — Question 58 of 100
IT service management improves the efficiency and quality of ongoing IT services — availability, reliability, support, incident response, and continual improvement are central concerns.
It coordinates people, processes, technology, and suppliers so services deliver agreed value to customers. Measurable service levels and repeatable operating practices help balance service quality with cost and resource efficiency.
Answer (b)
Why not others:
- (a) technical strategy management concerns long-term technology direction and investment
- (c) project scope management defines and controls the work included in a temporary project
- (d) project time management plans and controls a project's schedule
Key rule: If the focus is the quality and efficiency of services in operation, choose IT service management rather than a project-management area.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.