ITPEC IP April 2024 Question 61
ITPEC IP April 2024 — Question 61 of 100
Option (d) describes an AI chatbot because the computer conducts an interactive conversation and recommends products from the user's stated needs. A chatbot accepts natural-language input, interprets intent, asks or answers follow-up questions, and automatically returns relevant information. AI can improve its language understanding and selection of responses or recommendations.
Answer (d)
Why not others:
- (a) describes remote control of an IoT-connected appliance
- (b) describes machine-learning image classification rather than conversation
- (c) describes a human-operated support channel because a knowledgeable person writes the response
Key rule: A chatbot automatically exchanges messages with a user in a conversational manner; when AI is used, it can interpret varied expressions and generate or select context-relevant responses.
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