ITPEC IP April 2024 Question 61
Which of the following is the most appropriate example concerning a chatbot that uses AI?
Explanation
A sales site that asks which functions the user wants and recommends products in a dialogue — an AI chatbot converses with the user automatically.
A chatbot is a program that holds a conversation in text or voice. With AI (natural language processing and machine learning) it interprets what the user types, asks back and chooses a reply: here it narrows down the products and recommends some without a human salesperson, at any hour and for many users at once.
Answer (d)
Why not others:
- •(a) — connecting appliances to the Internet and switching the air conditioner on from outside the house is IoT; nothing converses with the user
- •(b) — learning many animal images to tell a dog from a cat is image recognition by machine learning, AI but not a chatbot, since there is no dialogue
- •(c) — a person with detailed knowledge writes the reply, so this is human support, not an automated conversation
Key rule: A chatbot is defined by automated dialogue: the program itself understands the user's input and replies, and AI lets it understand free text instead of fixed menus.
Business Industry · AI-written, may contain errors
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