ITPEC IP April 2024 Question 62
ITPEC IP April 2024 — Question 62 of 100
Availability of the messenger 24 hours a day, 365 days a year describes a service guarantee. A guarantee concerns how reliably the service will be available and supported, often expressed through an SLA as uptime, service hours, restoration targets, or support response times. Continuous availability is therefore distinct from price and feature value.
Answer (a)
Why not others:
- (b) integration with games or other software is a service function
- (c) free use describes the offer price
- (d) user-created icons are another service feature
Key rule: Service value balances utility and warranty: utility is what the service does, while warranty is assurance that it will be available, have sufficient capacity, remain continuous, and be secure as agreed.
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