ITPEC IP April 2021 Question 79
ITPEC IP April 2021 — Question 79 of 100
The Balanced Scorecard formulates and evaluates strategy from financial, customer, internal-process, and learning-and-growth perspectives. Linking objectives and measures across these four viewpoints balances current financial results with the capabilities and processes that drive future performance.
Answer (b)
Why not others:
- analyzing value-generating activities is value-chain analysis
- balancing ledger credits and debits is double-entry bookkeeping
- evaluating partner creditworthiness is credit analysis
Key rule: BSC translates strategy into linked objectives and measures across four balanced perspectives.
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