ITPEC IP April 2019 Question 82
ITPEC IP April 2019 — Question 82 of 100
The Balanced Scorecard translates strategy into objectives and measures from four perspectives: financial, customer, internal business processes, and learning and growth. It balances financial outcomes with drivers of future performance.
Answer (b)
Why not others:
- (a) describes value-chain analysis
- (c) describes the debit-and-credit balance in double-entry bookkeeping
- (d) describes credit assessment of business partners
Key rule: BSC links strategy to performance measures across finance, customers, internal processes, and organizational learning and growth.
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