ITPEC IP April 2021 Question 62

Source exam: ITPEC IP April 2021Topic: Service Management

ITPEC IP April 2021 — Question 62 of 100

Performing improvement measures for factors that prevented achievement of the target is the Act phase. After results are measured and checked against the target, Act applies corrective or improvement actions and standardizes successful changes before the next PDCA cycle.

Answer (d)

Why not others:
- defining the measurement method and target is Plan

- conducting the planned survey is Do

- analyzing the variance between measured and target values is Check

Key rule: PDCA maps objectives to Plan, execution to Do, evaluation to Check, and corrective improvement to Act.

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