ITPEC IP April 2021 Question 61
ITPEC IP April 2021 — Question 61 of 100
IT service management maintains, manages, and continually improves information-system operations to deliver services that meet customer needs. It coordinates practices such as incident, problem, change, availability, service-level, and continual-improvement management around business value and service quality.
Answer (b)
Why not others:
- IT governance directs and controls enterprise use of IT at the management level
- a service desk is one user-facing function within service management
- project management controls temporary work with a defined beginning and end
Key rule: Ongoing delivery and improvement of customer-oriented IT services is IT service management.
AI-generated — may contain errors
The original exam layout is preserved in the image so diagrams, formulas, tables, and code remain accurate.
This question comes from an official ITPEC past paper. ITPEC Practice is an independent study tool and is not affiliated with ITPEC. See the official IP past-paper collection or Report an issue.