ITPEC IP October 2019 Question 62
ITPEC IP October 2019 — Question 62 of 100
In the Act stage of PDCA, improvement measures are implemented for factors that prevented achievement of the target. After results have been measured and compared with the target, the organization corrects causes of poor performance and standardizes successful changes before beginning the next cycle.
Answer (d)
Why not others:
- defining the measurement method and target is Plan
- conducting the satisfaction survey according to the plan is Do
- analyzing the variance between measured and target values is Check
Key rule: PDCA means Plan the target and method, Do the work, Check results against the target, and Act to correct and improve.
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