ITPEC IP April 2019 Question 59
ITPEC IP April 2019 — Question 59 of 100
IT service management maintains, manages, and continually improves IT services so that they meet customer and business needs. It coordinates people, processes, technology, and suppliers throughout service operation and improvement.
Answer (b)
Why not others:
- IT governance directs and controls how IT supports organizational objectives at a higher level
- a service desk is a specific contact function within service management
- project management manages temporary work to create a defined result, not ongoing service operation
Key rule: A project is temporary; service management covers the continuing delivery, support, measurement, and improvement of operational services.
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