ITPEC IP October 2021 Question 57
ITPEC IP October 2021 — Question 57 of 100
The ordering company's project manager should request periodic progress reports and verify the quality of the completed program. With clearly defined deliverables and scope, the customer manages the contract through outcomes, progress, and acceptance rather than directly supervising the contractor's personnel.
Answer (a)
Why not others:
- replacing individual contractor staff or managing their attendance intrudes into the contractor's personnel management
- specification changes should follow formal contract and change-control channels, not direct orders to contractor employees
Key rule: In deliverable-based outsourcing, the customer controls agreed scope, progress, quality, and acceptance while the supplier manages how its staff perform the work.
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