ITPEC IP October 2021 Question 56
In a system development project, the project manager must appropriately communicate with project members. Which of the following is an appropriate item to be considered concerning communication with project members?
Explanation
Choose the method by the information to be communicated — confidential matters in a meeting of limited members, matters where efficiency counts by broadcast e-mail.
Project communication management plans who needs which information, when and by what means. Each message has its own needs: confidentiality, urgency, efficiency, audience. A confidential matter needs a restricted channel; a notice for everyone goes efficiently in one broadcast; an urgent matter may need a phone call or a face-to-face meeting.
Answer (a)
Why not others:
- •(b) — efficiency does not always outrank urgency and confidentiality; e-mail and bulletin boards are too slow for urgent matters and too open for confidential ones
- •(c) — external stakeholders and project members need different content and detail, and internal information may not be shown outside the project
- •(d) — sending is not communicating: important information should be confirmed as received and understood
Key rule: Communication is planned per message and audience (content, method, timing) and closes with confirmation that it arrived.
Project Management · AI-written, may contain errors
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