ITPEC IP October 2021 Question 58
ITPEC IP October 2021 — Question 58 of 100
ITIL is a framework containing widely used best practices for IT service management. It provides guidance for managing services and value throughout their lifecycle, including incident, problem, change, and service-level practices.
Answer (c)
Why not others:
- ISO 14001 specifies an environmental management system
- ISO/IEC 27001 specifies requirements for an information security management system
- PMBOK is a body of knowledge for project management
Key rule: ITIL focuses on managing IT-enabled services and improving the value delivered to customers and users.
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