ITPEC IP April 2019 Question 60
ITPEC IP April 2019 — Question 60 of 100
Option (d) satisfies both SLA deadlines and both recipient requirements. The failure is reported to the administrators of departments A and B after 15 minutes, within the 20-minute limit. Recovery is reported after one hour to user C and both administrators, within the two-hour limit.
Answer (d)
Why not others:
- (a) waits 30 minutes before the initial failure notification
- (b) omits recovery notification to user C
- (c) notifies department B of the failure only after 30 minutes
Key rule: To verify SLA compliance, test every stated deadline and every required recipient; meeting only the recovery time is insufficient.
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