ITPEC IP October 2018 Question 93
ITPEC IP October 2018 — Question 93 of 100
The outsourcing customer should monitor development progress so problems are found and resolved early. Outsourcing transfers execution of agreed work, but the customer remains accountable for objectives, requirements, acceptance, risk, and supplier governance.
Answer (b)
Why not others:
- vendor reliability does not justify weakening acceptance testing
- business-process specifications and core decisions cannot be delegated without customer ownership
- managing each vendor staff member directly blurs contractual responsibility and micromanages the supplier
Key rule: Govern outsourced outcomes through clear scope, milestones, reporting, reviews, and acceptance criteria while leaving internal staffing control to the supplier.
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