ITPEC IP April 2018 Question 74
ITPEC IP April 2018 — Question 74 of 100
Creating a code of conduct and legal-compliance manual and educating employees about them directly promotes compliance. These actions translate corporate ethics and legal obligations into expected behavior and help staff recognize and prevent violations.
Answer (d)
Why not others:
- sharing sales know-how is sales force automation or knowledge sharing
- sharing customer history across departments is customer relationship management
- sharing schedules, documents, and reservations is groupware or collaboration support
Key rule: Compliance promotion combines clear rules, management commitment, education, reporting mechanisms, monitoring, and corrective action.
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